Using the Techmode/3CX Phone System - Support

Created by Julia Ortel, Modified on Mon, Oct 28, 2024 at 6:40 PM by Marco DeCapite

TechmodeGo / 3CX PHONE SYSTEM

End-User Support

Be sure to bookmark this link to manage and access your phone online: https://rcdg.mi.3cx.us/

The following videos and training resources are provided for users of the Techmode/3CX phone system. New users of the platform are encouraged to start with the 6-minute Desktop Phone Training video.

Training Video	Topics Covered	Other References
Desktop Phone Training (6:02 minutes)	Placing & answering a call How to hold, resume and transfer a call Accessing Voicemail from the handset Other phone capabilities and features	Phone Datasheet-Fanvil V65.pdf
Setting Up for Out of Office w/ Web Application (5:49 minutes)	Out of office configuration Forwarding to Voicemail while away Setting up Custom Greetings
Complete 3CX Web App Training (18:42 minutes)	The Web App allows you to manage several capabilities of your account. Featured here: Making a call online Using the chat feature Conferencing Options Managing Voicemail Other capabilities	Web Client Quick Reference.pdf Managing My Voicemail.pdf Creating a Conference .pdf
Mobile App Training (7:00 minutes)	Using the Mobile app, you can make and receive work call without exposing your mobile number. If you need this capability this video covers: How to download the mobile app How to place calls How to use the chat & conferencing features Other

You can access the full set of training videos on Techmode's YouTube Channel.

For additional support of the phone system:

Email: [email protected] or
Call: 1-888-397-6633