Techmode/3CX Phone System FAQ

How do I check my voicemail?

There are multiple ways to access your voicemail:

• Use the 3CX App on your phone:  This is by far the easiest way to check and manage voicemails
• Access your voicemail from your on-site phone:  press the voicemail button (has an envelope on it).  Enter your Voicemail PIN (should have come in your welcome email) to move to the final
• Access a different voicemail from the phone:  
  • Dial 99999 to access the voicemail.
  • If prompted for your Personal Identification Number (PIN) press '#',
  • Enter the 5-digit extension for the Voicemail you want to access
  • Enter the PIN for that extension
  • Listen to messages following the voicemail option prompts.

Why do I need to record a self-identification message?

The dial by name directory works for the caller by entering 3 characters of either the first or last name using the touch-tone keys on the keypad.  The system will play each “self-identification message” that match the same 3 touch-tone entries, for the user to choose from… but you will only be included in the dial-by-name directory if you have recorded your self-identification message.

How do I set or change my recorded name (self-identification message) for the dial-by-name directory system?

• Press the voicemail button on your phone (OR dial 99999 from your phone) 
• When asked for your “Personal Identification Number”, enter your voicemail PIN (provided in your welcome message or whatever you set it to) and press #
• Press 9 and then 5
• You will be asked to record your “self-identification” message.
• Press 0, state your full name clearly, then press #
• Verify your recording by pressing

1. Press the voicemail button on your phone (OR dial 99999 from your phone) 
2. When asked for your “Personal Identification Number”, enter your voicemail PIN (provided in your welcome message or whatever you set it to) and press #
3. Press 9 and then 5
4. You will be asked to record your “self-identification” message.
5. Press 0, state your full name clearly, then press #
6. Verify your recording by pressing 2
7. Press your "That was Easy" button  ?

1. Press the voicemail button on your phone (OR dial 99999 from your phone) and enter your PIN.
2. When asked for your “Personal Identification Number”, enter your voicemail PIN (provided in your welcome message or whatever you set it to) and press #
3. Press 9 and then 8
4. When ready, press 0 and record your greeting and press #
5. Press 0 to save your greeting.

1. Go to https://rcdg.mi.3cx.us/#/login and use the Windows button to login using you dcgary.org credentials
2.  On the left navigation, go to the "..." menu and select "Settings"
3. Click on Greetings
4. There are two ways to record a default greeting message from the web app using the buttons to the far right of each profile status:
   1. Option 1:  Record by phone call
      1. Click on this icon, enter a name for the ".wav" file recording, and press Ok
      2. Answer the call that you received and follow the prompts to record the message.
   2. Option 2: Record by computer microphone
      1. Click on this icon
      2. Enter a name for your file, and click on the to the right of it
      3. When the timer starts, begin recording your message, and click on the timer to stop.
      4. You will hear a playback of your recording.
      5. If you want to re-record it, hit and repeat steps ii-iv
      6. If you are satisfied with the message, hit the upload button: 
5. If in either of the cases above, the file does not show in any of the drop-down's, refresh the page
6. The filename should be found in any of the dropdowns on the page, and you can set it for one or more of your status settings as needed.